Help Center - What to do when your CD arrives...

The SwapaCD system is designed so that each member manages his or her own CD transactions from My Account.   It is important to mark a CD received as promptly as possible after you receive it, so that the sending member will get credit for sending it.

When you receive a CD from SwapaCD:

• Log into SwapaCD
• Click My Account on the toolbar at the top of the site
• Click the En Route to Me tab under the yellow tool bar
• Scroll down to see the transaction for this CD
  • If the transaction for the CD is not on the En Route to Me tab, read this
• Click on the transaction
• Click
  • If there was a problem with this CD, Click
  • Read all about Problem transactions here.

• The next screen will be the CD Received page.
  • at the top you can write a Personal Message to the sender of the CD
  • in the middle you can fill in optional additonal information about the transaction
  • at the bottom you can write comments about the swap that only we will see

When you have done this, the CD will move into your Transaction Archive and the sender will have gotten credit for sending the CD.

Related Links:

I got a CD I requested, but I can't mark it received!
I received a CD that was 'lost in the mail'
I received a CD from a canceled transaction!
I received 2 copies of the same CD!