A requestor says there is a problem with a CD I sent!

Wrong CD
- This means the CD did not match the listed item in ONE or more of the four necessary aspects--Title, Artist, Tracklist, and attributes (eg, what inserts were promised with the CD) OR that the CD was an inappropriate item (such as a burned copy) and should not have been posted for swapping at SwapaCD
- Posting burned copies of CDs to your CD Tower at SwapaCD will jeopardize your membership
Damaged by Sender
- This means the CD arrived in poor condition/was not playable, and the damage was not attributable to USPS damage en route
Damaged by USPS
- This means the CD was damaged en route, either through bad luck or due to inadeqate wrapping technique

Please be courteous:
- The requestor MAY have clicked the wrong button, or may be mistaken about whether or not the transaction was actually a problem, but that could be because she or he is new to the site, or is not clear on the rules.
- Everyone makes mistakes sometimes. Gentle handling of this situation will minimize unpleasantness.

We know that no one wants to have problems with their transactions!
- Please do not take it too much to heart if you have a CD you sent marked received with a problem.
- If you did wrong, simply learn from this, and resolve not to repeat the error.
- One problem transaction will not mar your account! However, a pattern of poor sending will jeopardize SwapaCD membership. Best to learn from errors before it is too late: see specific information about the different "Problem Transaction" scenarios below.

A requestor does NOT have to return the item in a "problem" transaction
- if the sender wants the item back, he or she should send postage or a credit to pay for its return.

The vast majority of swaps take place at SwapaCD without a problem
- also the vast majority of problem swaps are settled easily between the swappers. (We cannot adjudicate on individual swaps.)
- If you and the requestor cannot come to a happy resolution, you both need to put this behind you and move on. There are too many good swaps to be accomplished at SwapaCD to focus on one bump in the road.

Member-to-member communication is very important at SwapaCD.
- We do not expect our members to agree in every case, or even to always reach a satisfactory resolution to a problem transaction, but it is never acceptable to ignore a PM from a member with whom you have conducted a swap, as long as the PM is appropriate and asks for a response.
- If one member ignores PMs, we may step in; although we cannot assess the truth of a situation, if one member is refusing to communicate with the other, that member may be judged as "in the wrong" for this reason.
- Also, the system does track resolutions to problem transactions, so too many unresolved "problem" transaction can mar a sender's account far more than the same number of resolved "problem" transaction will.

This means that the CD did not match the listing for the item in ONE or MORE of the four necessary aspects: Title, artist, Tracklist, or Attributes (what inserts were promised with the CD) Nothing else about a listing needs to match.
- You can review the listing you used to post this CD easily from your account:
  - If the CD has been marked received, the transaction will be in your Transaction Archive
  - If it has not been marked received yet, it will be on your CDs I've Mailed tab in My Account.
  - In either place you can click the title of the CD to see the listing that you used to post the CD.
    - You can get to the Transaction Archive by clicking Transaction Archive in the menu that drops down under My Account in the toolbar at the top of any page on the site. You can read more about how to use the Transaction Archive in the Help Center, accessible from the toolbar at the top of any page on the site.
    - You can get to the CDs I've Mailed tab by clicking My Account in the toolbar at the top of any page on the site, and scrolling down if necessary to see this tab, then clicking it.
- If the wrong tracklist came up when you used the UPC to post this CD, then you should not have used this listing to post the CD.
- If the CD is not merely the wrong version, but a completely different CD than the one requested, this was probably an error. This happens when a sender puts the wrong CD into the wrong wrapper. Please see this.
OR

Your CD was an inappropriate item (should not have been posted for swapping at SwapaCD)
- This includes burned copies of CDs
- Posting burned copies of CDs will jeopardize your membership in the club.
- If you posted or received an inappropriate item, you should contact us for information.

This means the CD was damaged, or not playable.
- If the damage was limited to the inserts, then this is not considered damage to a CD.
- If your CD is not playable, you should refund the credit.

This means the CD was damaged en route by USPS.
- USPS has a superb record of delivering packages intact, but accidents do happen. If the package was wrapped properly and this was just bad luck, then you do not need to refund the credit.
- If the method with which the CD was wrapped could have contributed to its damage en route, you should read here for guidance in wrapping a CD. The main points are: use plenty of tape (2-inch shipping tape, not Scotch), especially to reinforce corners and seams, and make sure that your shipment is reinforced by thin cardboard (or use a padded mailer), and that your package is rectangular, not square. Of course no part of the CD should have been left exposed, and tape should not have been applied directly to the CD.
- If your CD was damaged en route due to poor packaging, you should improve your packaging method.

Help Center - A requestor says there is a problem with a CD I sent!