Help Center - I received 2 copies of the same CD!

These are the possibilities:

1. You submitted one request, and the first sender did not mark the CD mailed, but did mail the CD.

2. You submitted one request, and the first sender canceled it by mistake, but still mailed it.

3. You submitted two requests for the CD, to two different senders

Scenario #1 (the most common scenario):

• You submit a request, which goes to Sender #1

• Sender #1 does not mark the CD mailed before the deadline, but still mails the CD.

• Then the request cancels and gets passed to Sender #2, who also sends the CD.

• You end up with two copies.

  This situation (the requestor ending up with 2 copies of the CD) is part of why marking a CD mailed before the deadline is such an important part of the swapping process. 

  The bottom line here: always mark your CDs mailed, so you don't become Sender #1!

Scenario #2:

• You submit a request, which goes to Sender #1

• Sender #1 clicks on the transaction by mistake after (or before) mailing the CD.
• When he or she does that, the request cancels and gets passed to Sender #2, who also sends the CD.

• You end up with two copies.

In both Scenarios #1 and #2: When you receive 2 copies of a CD after submitting only one request, you are not obligated to give a credit for the extra (canceled) copy.  You are obligated to mark the properly sent copy received.

• When you mark the CD received from the active transaction on your En Route to Me tab on your My Account page, Sender #2 will get credit. 

• Sender #2's transaction is the only active transaction for the CD on your account page.
• The transaction with Sender #1 moved into your Transaction Archive when it was canceled, as a canceled transaction.

• You are not obligated to give a second credit for a canceled copy of a CD when you submitted only one request
  • You are also not obligated to send the CD back (although this is a nice thing to do if the sender is a new member).
  • You are obligated to mark the CD received that is on your En Route to Me tab on My Account.

• If you do wish to give credit to Sender #1, you can mark that copy of the CD received from the canceled transaction:
  • Go to  your Transaction Archive:
  • place your cursor over My Account in the toolbar at the top of the site
  • Click Transaction Archive in the menu that drops down
  • you can also click the link 'Transaction Archive" from the My Account page

• Sort your Transaction Archive by: Requested by Me - All - Title - Descending
  • Scroll down to see the canceled transaction for this CD.
    • Check the sender name and Details to be sure it is the correct transaction
    • There are sometimes several canceled transactions for one title
• Click on the transaction
• The usual CD Received screens will come up from there.

Scenario #3:  If you requested a CD from one sender, and then another copy from another sender, you must mark both copies received when you get them.

• How this happens:

  • You order a CD, and then submit another order for it.
  • You re-order a CD that was declared Lost in the Mail, and both copies arrive
    • Because "lost" can sometimes mean "delayed en route to you", we recommend not re-requesting a Lost CD until it has been Lost at SwapaCD for 2 weeks.
    • You must mark a "lost" CD received when it arrives.  To do this:
      • Go to  your Transaction Archive:
  • place your cursor over My Account in the toolbar at the top of the site
  • Click Transaction Archive in the menu that drops down
  • you can also click the link 'Transaction Archive" from the My Account page
  • Scroll down to see the Lost transaction for this CD.
    • Check the sender name and Details to be sure it is the correct transaction
    • There are sometimes several canceled transactions for one title
  • Click on the transaction
  • The usual CD Received screens will come up from there.
  • You order a Wish List CD, and you are offered another version from your Wish List while the first version is still en route to you:
    • This is an individual choice: members will often request the second version, because they don't have the first one yet, and they want to be sure to get at least one copy of the CD
    • If you do this, you must mark both copies received when they arrive; just repost the extra copy.

Related Links:

Swapping Deadlines
Getting Around SwapaCD--where IS everything?