Help Center - How do I cancel a request?

To  cancel a request you have submitted:

• Click on the request

• You will be able to do this ONLY up until the sender prints the address to send the CD.

To decline/cancel a request submitted to you:

• if you have not accepted yet, click the button labeled "I Cannot Mail this CD" on the pending request that pops up on My Account when you log into SwapaCD.

  • When you do this, the CD will be removed from your Tower
  • If you want to swap it in future, you will need to repost it

• If you have accepted the reqest but now cannot send the CD, click on the active request on the "CDs to be Mailed" tab in My Account.

  • When you do this, the CD will be removed from your Tower
  • If you want to swap it in future, you will need to repost it

• If you have already marked the CD "mailed" and need to cancel: 

• Please contact us and specify the CD title, so that we can cancel the transaction for you.

Who Can Cancel a Request and When:

• The REQUESTOR can cancel a request up until the time the wrapper is printed by the sender.
  • In fact, there is approximately 1 hour's delay between the time a CD is first ordered and the time that the request is submitted to the sender.
  • This allows for "buyer's remorse," so that the requestor can easily cancel if she changes her mind, without the sender ever knowing about the request.
  • If the requestor sends a Personal Message to the sender by clicking on the request, however, that 1-hr delay will be eliminated, and the CD request will be submitted immediately at the time the PM is sent.


• The SENDER may cancel a request for a CD up until the time is it marked mailed.
  • The reason for this is because sometimes "my dog ate my CD just before I was going to drop it in the mail..." etc..
  • If the sender cancels and there is another copy of the CD available in the system, the request will be passed along to another sender.
    • This will happen automatically, without email notification to the requestor.
  • If a sender cancels and there is not another copy of the CD available in the system, the requestor will get her credit back and the CD will go onto her Wish List.
    • In this case, the requestor will be notified by SwapaCD auto-email.